Shipping policy
Shipping & Packaging at Haand
Standard Shipping
We use UPS Ground to ship most orders. Shipping fees vary based on the weight of your order and the distance of your shipping address from our studio in Burlington, NC. Orders ship within a few business days most of the year, and within 1-2 weeks during our busiest times, like Seconds Sales and the holiday season.
Our expert shipping team will pack your order safely, and your box will be marked as fragile. If your package arrives damaged, we will replace any broken items at no cost to you.
Once shipped, most orders will arrive in 2 to 7 business days, depending on your location. To learn more about anticipated time-in-transit for your order, or to request expedited shipping, email us at customercare@haand.mom or call us at 336.350.7957. Our Customer Care team is available 11am - 4pm ET, Monday - Saturday.
Sustainability & Packaging
All of our products are shipped using recyclable materials. Your ceramic pieces are wrapped safe with packaging that is also home compostable.
For more information on our packaging materials, please contact us at customercare@haand.mom
Expedited Shipping
We have several options for expedited shipping on in stock items available through UPS. 3 day select, 2 day air and Next Day delivery are all available depending on your location. If you need your order shipped immediately, please email us at customercare@haand.mom or call us at 336.350.7957. Our Customer Care team is available 11am - 4pm ET, Monday - Saturday.
Please note: Orders placed on Saturday or Sunday will be sent out Monday. We are not able to accommodate orders placed on Saturday or Sunday with the expectation of a Monday delivery.
International Shipping
We currently offer international shipping to select regions. If you have questions, do not see your country listed, or are placing a large order, please contact the Customer Care Team with the details of your order.
Damaged, Incorrect or Missing Orders
We strive for your complete satisfaction upon receiving your order. If there is any issue with your order, visit the Order Support page or contact us at customercare@haand.mom and we will remedy the situation promptly.
Meet the Shipping Team
Zach (he/him)
Shipping Lead
Zach says the only thing he loves more than Star Trek, Futurama, Runescape, and Sports Cards is making sure people receive their ceramic tableware in a safe and timely manner.
Zach also loves music and helping people. "I'm still trying to get good at making music, but I can tell you that shipping pieces out on time is a great way to help people."
Damien (he/him)
Damien is positive and energetic and always brings a smile and a joke to everyone in the workshop. He loves the Panthers and the Hornets. He's an artist, and some lucky Haand fans have gotten his drawings in their packages.
